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Goodbye Product Memories? The Beginning of The End for Standalone Products

Mark Homer, Vice President Global Customer Transformation at ServiceMax from GE Digital, delves into how future generations won’t be familiar with standalone products as the concept rapidly becomes extinct. It’s strange to think that Generation Z, the current crop of trend-setting teenagers and twentysomethings that tend to hog coffee shop Wi-Fi…
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The Future of Business Data Security

By Ajit Patel, CEO of Siccura The value and volume of digital data is increasing at a prolific rate. Analysts from IDC predict that by 2025, world digital data levels will reach 163 zettabytes (that’s one trillion gigabytes). Every day, individuals leave a data bread crumb trail behind them. This is precisely why data is so valuable…
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Do Chatbots Deter Customers?

By Mark Troester, VP of Strategy at Progress Most of us can recall more than one conversation with a chatbot that has gone very wrong. These conversations are typically short, fruitless and tend to end abruptly with the caller being either deferred to a human customer agent or with the interaction finishing all together. The concept…
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How the Chief Procurement Officer Stands to Become the Chief Purpose Officer through Digital Transformation

How does a chief procurement officer measure success? In the past, executives responsible for sourcing, contracting, purchasing and payment have gauged success chiefly on their ability to wring savings out of the value chain. Without question, reducing costs remains as crucial today as ever. But with the advent of digital networks, chief…
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