IT

We were fortunate enough to speak to Samsung UK and Ireland’s Conor Pierce, who heads up Samsung’s IT & Mobile division in the UK. Taking us on a journey of growth and possibilities, Conor tells us about the challenges and opportunities of running one of Samsung’s major business divisions in the UK, especially when consumers’ relationship with…

Marketing via SMS messages is, in some quarters, seen as rather antiquated: it’s commonly regarded as invasive, the 160-character limit – imposed by some service providers – can prevent more elaborate messaging, and many businesses simply prefer to orient their campaigns around email or social media. A Google report found that 46% of users claim…

Hacking, data breaches and ransomware attacks continue to be on the rise. With GDPR now in force, too, it is essential that all businesses be prepared for any situation. Due to a lack of know-how and resources, small businesses are often less prepared and have less sophisticated cybersecurity defences than their larger counterparts. However,…

This year, GDPR has presented a great hurdle for marketers as they now have a legal obligation to handle, process and store data securely and with greater transparency than ever before. Customers have been placed back in the driving seat and have regained control over what personal data companies retain, how they use it, and the communications they…

Alice O'Donovan is a Lawyer with international law firm, McGuireWoods. Alice delves into the nitty-gritty of GDPR, highlights the common misconceptions associated with it, and explains the truth of the matter to put these fallacies to rest. The General Data Protection Regulation (“GDPR”) came into force across the EU on 25 May 2018. It is a…

Peter Gold, Principal Consultant at Cornerstone OnDemand, deliberates on the use of chatbots and the ways that they can be beneficial for company reputation when hiring new staff. The digital age has created a seismic shift in the recruiting industry. No longer are recruiters cold-calling potential applicants or putting job adverts in newspapers…

Mark Homer, Vice President Global Customer Transformation at ServiceMax from GE Digital, delves into how future generations won’t be familiar with standalone products as the concept rapidly becomes extinct. It’s strange to think that Generation Z, the current crop of trend-setting teenagers and twentysomethings that tend to hog coffee shop Wi-Fi…

Whilst data breaches can result in substantial fines that can hit company finances hard, they have many, often more immediate, impacts. The truth is you are likely not quite ready to handle a data breach. Below Total Business hears from Sandra Bell, Head of Resilience Consulting, Sungard Availability Services, on the necessary steps to take.…

By Gijsbert Janssen van Doorn, Tech Evangelist at Zerto The automotive supply chain is extremely complex – just one disruption can cost a company millions in revenue. A high-profile example of this happened in 2016, when Volkswagen was hit with major delays on its production lines. This was due to just two of its automotive suppliers…