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How Can My Business Win Awards?

The shiny plaque above your desk. The accreditation in your email signature. The splash in the press announcing your accolade. Winning an award is a lucrative business and the payoff is great for any company, but the reality is that behind (and before) every win is hours of research and writing to hone the best possible entry that will convince the…
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Do Chatbots Deter Customers?

By Mark Troester, VP of Strategy at Progress Most of us can recall more than one conversation with a chatbot that has gone very wrong. These conversations are typically short, fruitless and tend to end abruptly with the caller being either deferred to a human customer agent or with the interaction finishing all together. The concept…
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