HR

For management teams today a company’s balance sheets and income statements do not reveal all the key drivers that they need to manage the risks and opportunities in their business.

Talent scarcity and the skills gap have become very real concerns in the UK. We are currently in a period of high employment, and at the same time, uncertainty surrounding Brexit has caused a reduction in immigrant labour, reducing the talent pool further.

We all run into those 'pain' points at work, from annual reviews to public speaking - everyone has certain situations they dread.

There are so many variables that can affect customer satisfaction in financial services, but a negative experience isn’t the end of the journey.

SAS research reveals UK experiences higher travel, expenses and company credit card fraud.

The security industry needs more women. Traditionally security has always been a male dominated world, even in an age where more and more people are pushing for diversity. But some areas still have their pigeonholes.

The growth of technology combined with the idea that we need to work harder to achieve more is a popular concept in the modern workplace. While there’s no denying the benefits and triumphs that come from committed bursts of hard work, unwavering dedication can tip the balance, turning a hard-worker into a workaholic.

Hiring new members of staff can be an expensive task. Not only is it time consuming to undergo the recruitment process, but when you bring a new colleague into your business, they need extensive training to make sure they can be the biggest asset possible. However, a lot of companies completely overlook up to 95% of the overall cost of hiring.

Flashback to a decade ago and you’ll find that out of the entire western world, Britain had the worst rated customer service.